Join us Wednesday, September 28 at 2 pm EST for the first IMCanadaConnect Session

Do you expect individuals to follow classification systems and routinely place records where you want them? Do you have the right Information Culture for success? Learn more about Information Culture and its implications for records managers.

The practice of Records Management leans heavily on the control of records, namely through classification, retention and disposition to ensure organizations maintain valuable documents as evidence of a transaction. As records managers, we expect individuals who create records to follow classification systems and to routinely place records into either an Electronic Records Management Database or folder structure on a shared network drive. Numerous case studies have proven that users find these systems too rigid and struggle to comprehend hierarchical classifications, which leads to user frustration and low engagement with records management systems. This presentation will provide an overview of how an Information Culture Analysis can be utilized to help records managers understand users’ behaviours, attitudes, and values about records with a case study conducted by the author in 2021. We will explore the concept of Information Culture and the implications for records managers.

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About Doyle Lahey

Doyle Lahey has a diverse background in Information Management inspired by his work as an academic librarian, museum interpreter, researcher, records management educator, and archivist for both public and private institutions. Doyle graduated with MLIS from Dalhousie University and his research interests revolve around the intersection between records management principles and end user engagement/understanding. Doyle is Senior Corporate Records Analyst for Information Services Division at Provincial Government of Nova Scotia and is a Director for the Nova Scotia Chapter of ARMA.

IMCanadaConnect is brought to you by ARMA Chapters of Canada and sponsored by WesternIM

About IMCanadaConnect: Connecting Information and Records Management Professional Across Canada

Information is one of your organization’s biggest assets. Learning and sharing ideas is the way of the future! The records and information management community has been through two years of COVID and working from home has made remote work a part of many work environments. This has made in-person collaboration with our colleagues and the conducting of typical ARMA Chapter business substantially more difficult. With this in mind, the ARMA Canada chapters are participating in a community program providing important records and information management topics relevant to Canadian business operations to personnel responsible for managing corporate information. The Canadian Chapters and WesternIM working together have undertaken to build a source of Canadian content for both members and associates. The plan is to have monthly virtual sessions from September 2022 to June 2023. Each session will be recorded and available for viewing in case you miss it.

The purpose of the IMCanadaConnect program is to educate and provide an opportunity for everyone to share their knowledge.

Contact or for more information about the IMCanadaConnect program.